Q:Why should you buy from our store?
1. Considerate services: We'll follow up your case since your order is received.
2. Great aftersale services: Please contact us within 3 days after receiving the products if any problem.Then we'll solve the problem asap for you.
3. Enjoy gift in your further order: Do not forget to tell us if you place another order in the further future, then we'll send some gift to you in your new order.
4. Always online ESQ: Please contact us by email or phone if any question or need.
5. Convenient and safe purchase!!!
Q:How to Buy?
A: This is very simple for you! You just need to click the goods you want, write the quantity you need, then click "add to cart" (if you also want other goods,click "continue shopping"), there have your order Num(pls keep it safe for later use!), then fulfill your detailed information:Email,fullname,country,address,TEL,postcode. After that select your payment: credit card or western union or money gram,then "check out"to pay. If you want to pay by paypal, please go to www.paypal.com and login in your paypal account and make the payment there. Our paypal account is : sunsell12388@hotmail.com
That is ok,it is so safe&convenient for your shopping! It will save both your time and money. Surprising online store:www.tonynike.com!
Q:When will my order be shipped?
A:It usually takes 1-2 business days to prepare the goods.The delivery time is within 5-7work days.Some items will arrive soon and some may arrive a little later. Please be patient. Please note that business days do not include Saturday, Sunday, and regulatory holidays. Once the shipment is completed, we will e-mail you a shipping confirmation with the tracking number.
Q:.Which payment method do you prefer?
A:Western union,Money gram ,paypal,credit cards(Your Information will be safe and no information of your Credit Cards will be left on our website. If your payment failed,please get back to our site and login to our site to update your billing information,or select another payment method such as paypal, so we can still process your order.
Q:How can I cancel an order?
A:If you do not want the order which you make,you must contact with us within 8 hours so that we can do it for you.
Q:What happens after I place the order?
A:After placing the order you will receive an immediate order confirmation along with the detailed order information.
Q:The order process was interrupted. What happens now?
A：In case you haven't received any confirmation from www.tonynike.com by email, please contact www.tonynike.com Customers online Service.
Q:My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
A:Reasons for a rejection can be:
Insufficient funds - it is necessary to charge your account or to extend current credit limit;
Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
Q:Are my credit card details keep on the website service ?
A:No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via www.tonynike.com servers, all transaction data flow being secured using the latest technology available.
For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback
Q:Do I have to pay Tax?
A:No,We will pay for that
Q:What currencies are acceptable?
A:The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank . Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).
Q:How secure is the online transaction?
A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to www.tonynike.com servers is always encrypted The data sent from your browser to www.tonynike.com servers is always encrypted. All www.tonynike.com servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally www.tonynike.com does not store any credit card sensitive information.
Q:Is my personal information safe?
A:Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
Q:Is card data kept on our site?
A:No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder
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lin12388@hotmail.com,lin123966@yahoo.com or cllconnie0214@yahoo.com
